Terms and Conditions

first order gaskets, black bodysuit,stormtrooper undersuit, neck seal, e11 holster,trooper gloves, canvas belt

Terms and conditions
Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.
1. Prices
We accept MasterCard and Visa payments via Paypal. Billing will appear as"BASE LAYER". Goods will only be dispatched once payment has cleared.
Delivery pricing is dependent on delivery method, country destination and weight. Please refer to the Delivery section.
TrooperStore.com reserve the right to cancel any orders where pricing errors have occurred without notice.

Please note:

  • Any customs charges incurred are the responsibility of the buyer.
  • A 20% restocking fee will be applied to orders returned due to the buyer refusing delivery.
This does not affect your Statutory Rights.
2. Cancellations
We try to complete all cancellation requests before the time of the order’s dispatch, although we cannot guarantee a successful cancellation.
You can cancel your order by:
  • Contacting us through contact methods on the homepage. Once items have been dispatched, we are often unable to cancel. If this is the case, we would recommend returning the item to us once delivered in accordance with the Returns Policy.
We reserve the right to cancel any order without notice which are subject to pricing errors, stock issues or quality control issues.
3. Delivery
You will normally receive two emails from us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case. The 2nd email will tell you that your order has been processed and has been shipped.
We will make every effort to deliver your order within the time estimate as provided by Royal Mail who are our preferred shipping partner (the estimate is in working days unless otherwise stated) provided on their website that can be viewed here:  UK andInternational
However, this is an estimate, and delivery within the time quoted cannot be guaranteed. We may also use any other shipping provider of our choice and delivery time estimates may vary. If the goods are not delivered within the time we have estimated, please feel free to contact us using the methods on the home page and we will try to resolve the issue promptly.
All orders (UK and International) are sent using a tracked service and this tracking number will be provided to you in the 2nd email that confirms your order has been processed and shipped. If you have created an account on our website then you can also find the tracking information in the notes section of your order. 
Both we and the shipping provider will not be liable for any loss caused to you by late delivery over the estimated time provided.
4. Non Delivery

It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.

If no notification is made within this time period the buyer shall be deemed to have received the goods.

If the tracking information confirms that the goods have been delivered but the buyer claims they have not received them we will ask the courier to confirm if the courier confirms delivery then the tracking information takes precedent.

5. Duty/Import/General Sale Tax on International Delivery
For countries outside the UK there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges.
If local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly even destroyed. If your order is not returned to us we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.
6. Promotional Codes
If you have a valid Promotional Code then you can enter it into the Promo Code box on the checkout page and your order will be discounted accordingly. Please note that Promotional Codes are subject to change, can be withdrawn at any time and only one Promo Code can be entered per order.
If you have any issues with the use of Promotional Codes please contact our customer services department by using the contact methods on the homepage of our website and we will get back to you as soon as possible.
7. Copyright
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from troopstore.com
8. Links
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by trooperstore.com We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
It is important for you to protect against unauthorised access to your password and to your computer.
Be sure to sign off when you have finished using a shared computer.
You do not have to provide trooperstore.com with any of the information requested, however your computer will need to accept cookies to enable you to place orders.
trooperstore.com does not sell products for purchase by children. If you are under 18, you may order from trooperstore.com only with the involvement of a parent or guardian.
9. Complaints
TrooperStore.com will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours.
10. Policy Changes
If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Stormtrooper-Store will be posted here and will take effect immediately. trooper store reserve the right to amend the terms and conditions without notice. This policy was last updated in January 2022.
11. Google Translated Content
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.